19-07-2023 01:09 PM - edited 19-07-2023 01:09 PM
Before I subscribe to the TNT Sport add on to my mobile contract I want to establish if you can actually watch it on a large screen TV without casting it from the phone.
The article "How can I watch the TNT sports app on multiple devices is contradictory (see image below)
It states that TNT sport through EE only works on devices with an EE sim, but then goes on to list many devices including smart tvs and fire sticks that you can enter your ID and password into their apps to watch.(None of these devices can take a SIM card.)
What is the correct situation? Is it only possible to watch on a phone or tablet containing an EE sim?
21-07-2023 04:01 PM
Hi leanne,
Nope, not showing in my addons. I've never had a problem before but in the last couple of weeks, getting all sorts of errors.
I'm happy to pay the extra for large screen access, as per the screen attached, but there is absolutely no way of getting it added.
21-07-2023 05:30 PM
OK, thanks @BlueMeany68
If you speak to our Mobile Care team, they'll try to add it manually from our side for you.
Chris
26-07-2023 09:08 AM
It’s all very confusing. If the above is true, then you get Large Screen access as part of your Smart Benefit. However, the person I just spoke to on the phone says you must pay extra, though she admitted she really had no idea!!
26-07-2023 12:12 PM
Hi @KVet79
The TNT Sports add-on includes access on big screen access on eligible devices, please see our How can I watch the TNT Sports app on multiple devices? Help page.
Sorry for any confusion.
Leanne.
26-07-2023 12:32 PM
Thanks Leanne. After checking my bill, I haven’t been charged for Large Screen access for August. Should I change my Smart Benefit from BT Sport to TNT Sport on Discovery+ or will it update automatically?
26-07-2023 12:53 PM
Hi @KVet79
You can continue watching TNT Sports via the BT Sport App until it ceases later this season. However, discovery+ is the new streaming home for TNT Sports, and for the best streaming experience we recommend that you use the discovery+ app
Leanne.
26-07-2023 01:00 PM
Sorry Leanne, I was specifically talking about my Smart Benefit. Should I change it to “TNT Sport on Discovery+” as that is now an option?
26-07-2023 01:02 PM
I don't believe, your smart benefit would need to be changed if this is working for you, can you still access TNT Sport through the app? @KVet79
Leanne.
26-07-2023 02:30 PM
It is still working ok, and I can watch everything, but I was concerned the included Large Screen access may be an opening offer and they would charge if I didn’t change soon!
26-07-2023 02:38 PM
In your My EE app, does your add-ons show TNT Sport already active? @KVet79
Leanne.