It seems that you're not alone in experiencing issues with resetting the EE Perks password. There have been other people reporting similar problems in the EE Community, where they either don't receive the reset email or encounter difficulties during the reset process. Here are some steps and considerations that might help you in resolving this issue:
Check Spam/Junk Folder: Sometimes, the password reset emails may be directed to your spam or junk folder. It's worth checking these folders to see if the reset email has ended up there.
Email Verification: If your account was created before a certain date (such as July 20, 2023) and you haven't logged in since, EE requires you to verify your email before you can reset your password. This could be a reason for not receiving the reset email.
Use the Correct Email: Ensure that the email address you are using to reset your password is the one registered with your EE account. If you're unsure, you might want to search your email accounts for any previous correspondence from EE to confirm the email address associated with your account.
Contacting EE Support: If the above steps don't resolve the issue, it's advisable to contact EE's support team directly. They can provide specific assistance based on your account details. You can call them at 150 from your EE phone or 0800 079 8586 from any other phone.
For more detailed information and assistance, you may visit the EE Help and Support page related to password resetting (https://ee.co.uk/help/profile/fix-problem/forgotten-ee-password-or-username).
