Can’t buy unlimited data add on

Ibrahim27
Investigator
Investigator

Hi,

I’m trying to buy unlimited data add-on but the option is not there anymore. I was using it last month, but I don’t know why I can’t find it.

Thanks.

10 REPLIES 10
EssexBoyEE
Ace Contributor
Ace Contributor

PAYG or Pay Monthly (Contract) if it's the later it will probably stay on untill you cancel it.

Wirizlay101
Explorer

The same has happened to me I can no longer find the EE UNLIMITED DATA ADD ON can anyone help

Christopher_G
EE Community Support Team

Hi @Wirizlay101

Is it already added to your account? All available data add-ons will show in your My EE account.

Chris

 

I can’t find it in my account, I can find only from 250mb to 20GB.

What should I do?

I still can’t find it…

Christopher_G
EE Community Support Team

How did you initially get the add-on, @Ibrahim27?

Were you invited by text message or did you add it through the app?

Chris

I did it through the app before.

thanks 

James_B
EE Community Manager
EE Community Manager

Hi @Ibrahim27,

Is the add-on still active on your account. Is it listed under add-ons if you select your mobile plan from the home page?

James

It is not active at the moment. And when I go to the home page to get the data add-ons only appear to 20GB, no more than that. I can’t scroll more or anything.