Can’t access my EE Perks account

[Jillybean]

I’m trying to access my EE Perks account to get a discount code for upgrading. Putting in the correct password but says it’s incorrect. Tried resetting password but not receiving a reset email. Tried several times & checked junk emails but nothing

[Jillybean]

I’m trying to access my EE Perks account to get a discount code for upgrading. Putting in the correct password but says it’s incorrect. Tried resetting password but not receiving a reset email. Tried several times & checked junk emails but nothing

[Debbie_G · Accepted solution]

Hi @Jillybean.

Welcome to the community.

I've sent you a Private Message with some more information to help with this.

Debbie

[Gambit72]

Hi @Debbie_G ,

I’m having the same problem as @Jillybean  and can’t log in to the perk page. It doesn’t recognise my log in details and I don’t receive a reset mail.  Any help would be greatly appreciated.

Thanks, Jonathan 

[Debbie_G]

Hi @Gambit72.

Thanks for coming to the community.

I’ve sent you a Private Message so I can get a few more details from you to help further.

Debbie

[Jillybean]

Thanks Debbie. Hoping this can be sorted asap as need a new Perks code to upgrade my phone before I go on holiday next week. My bill has gone up considerably as my previous code added to my contract & phone has expired as it’s been 24 months. Tried setting up with my other email address but same happens. Asked my to verify email sent to my nhs email & it wouldn’t let me do this