Bt sport add on

[Jad11]

Hi 

I have got the bt sport ultimate add on but want to add big screen for £5 I've txt SPORT to 150 but it just keeps telling me I already have the bt sport add on?

Any advice? thanks

[Lambo79]

I've got exactly the same issue as the guys above. Followed your advice and have been waiting an hour for a reply...

Anything else I can do?

Cheers

[jdp117]

Thanks mate, tried the online chat last night but couldn't get a response for ages. Will give it another go this morning. Good to know we can get there in the end though 👍

[Leanne_T]

Morning @Lambo79

The team will reply when an agent is available. 

You can also call us on 150 and get this looked into, our mobile care team will be happy to help. 

Leanne 🙂

[Lambo79]

Hi Leanne_T,

With a bit of patience I finally got through on Chat and the fella sorted it. One of the best upgrades I've got, well worth the money.

Thank you for your help.

[Leanne_T]

Thanks for letting me know @Lambo79

Leanne.

[rhob225]

This is a shambles. 

I've got exactly the same.

I upgraded to a sim only deal and can't figure out how to simply add on the big screen option for BT Sport. Why isn't there a button to be able to add this on?

It's ridiculous!

[DILF56]

It’s really difficult and annoying you can’t just click a button.

I actually got through on Live Chat and the guy sorted it within 5 mins. It was about 9am so try first thing while the queues are low.