Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bt sport Large screen

KowalskiManDown
Investigator
Investigator

‎23-08-2021 10:41 PM

Hi there,

 

I switched my swappable benefit to BT Sport Ultimate, and it's working perfectly on my phone.

 

I've since added the large screen add on for £5 a month, and it's been about 3-4 days and it still doesn't work.

 

It says I need to upgrade my subscription. Any way to fix this? Cos I feel like I'm wasting my money at the moment.

 

Thank you! 

0 Helpful
12 REPLIES 12
Christopher_G
EE Community Support Team

‎24-08-2021 08:39 AM

Hi @KowalskiManDown

 

Welcome to the community. 🙂

 

The Large Screen add-on should be all you need. Have you tried force closing the app?

 

Or logging out and logging back in again?


Chris

KowalskiManDown
Investigator
Investigator
In response to Christopher_G

‎24-08-2021 08:45 AM

Yeah, I've tried all the fixes I've found on this community. The mobile app works fine, but when I try to use it on my PS5 or laptop, it tells me I need to upgrade my subscription. 

0 Helpful
Christopher_G
EE Community Support Team
In response to KowalskiManDown

‎24-08-2021 08:49 AM

OK thanks, @KowalskiManDown.

 

It's worth speaking to our Technical Support team. They'll be able to check your subscription and make sure everything's set up properly from our side.

 

Chris

0 Helpful
Gazb1982
Explorer
In response to Gazb1982

‎24-08-2021 05:38 PM

BT sport app says I need to upgrade subscription but I've got a monthly pass?

I bought a monthly pass to watch bt sports on large screen but when I log on to the app it says I need to upgrade my subscription and directs me to an EE site. I think its picking up an EE free add on  Any idea how to fix this before I miss even more of the football?

Thanks.

0 Helpful
Gazb1982
Explorer
In response to Christopher_G

‎24-08-2021 05:42 PM

I'm having the exact same problem and also been on phone to the tech team but I don't think they had a clue either. Getting mad myself to be honest. I've had it once then they changed things round and took it off. Been with ee for about 12 years and this is making me think about moving if the tech team can't even help me out 

Leanne_T
EE Community Support Team
In response to Gazb1982

‎24-08-2021 05:51 PM

Hi @Gazb1982

 

I am sorry to hear this. 

 

Do you have the Large Screen access showing in your My EE app within add-ons? 

 

Thanks. 

 

Leanne.

0 Helpful
Gazb1982
Explorer
In response to Leanne_T

‎24-08-2021 05:54 PM

Yeh I have it showing in my add ons 

0 Helpful
Leanne_T
EE Community Support Team
In response to Gazb1982

‎24-08-2021 05:56 PM

Thanks @Gazb1982

 

Do you get this error when you try and log into a different device? 

 

How long has this been happening? 

 

Leanne.

0 Helpful
Gazb1982
Explorer
In response to Leanne_T

‎24-08-2021 05:58 PM

I can watch it on my phone and tablet but when I try and watch it on my xbox so it's on big screen that's when I am getting the message to upgrade for large screen. 

Also in my add ons there is a bt sport one saying bt sport offer used 

0 Helpful