Britbox subscription

[Jay180]

Hi

I am trying to get my Britbox account deleted but it’s showing that I have a subscription through EE. However, when I check my EE account there isn’t a subscription on there. Britbox won’t delete my account until the subscription is removed and I have no way of doing that when it isn’t present on my EE account.

Can anyone help in resolving this?

[Leanne_T]

Hi @Jay180 

Thanks for coming here. 

Have you emailed BritBox to see if this can be removed? 

Details can be found in our How do I delete my credit card, or my account entirely? 

Leanne.

[Jay180]

Hi Leanne

Thanks for your reply.

BritBox cannot remove the account - it says that the subscription needs to be managed through my EE account but I have no BritBox subscription. I had the 6 months offer initially but didn’t continue after that.

[Leanne_T]

Thanks for coming back to me @Jay180 

If you give us a call on 150, the team will check the account for you and see if the add-on is showing at our end to get this removed for you. 

Leanne 🙂

[Jay180]

Hi Leanne

I’m on a messaging chat now and waiting to hear back - however if it’s not showing for me then I would be surprised that it would be showing up on your side

[Leanne_T]

There may still be an old add-on showing on the account we can look at removing for you to get the account cancelled @Jay180 

Leanne.

[Jay180]

Thanks Leanne

I will see what happens on the messaging chat

[Leanne_T]

No problem @Jay180 

Leanne 🙂