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Blue light card

Frankorourke
Contributor
Contributor

‎28-06-2022 11:38 AM

I have scanned my BlueLight Card twice and you still say you can’t read it how do I add the discount to my account

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14 REPLIES 14
Chris_B
EE Community Star
EE Community Star

‎28-06-2022 01:14 PM - edited ‎28-06-2022 01:14 PM

@Frankorourke  Are you upgrading or taking out a new contract?    You can not add a discount to a current contract. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Christopher_G
EE Community Support Team

‎28-06-2022 02:05 PM

Hi @Frankorourke

 

Welcome to the community.

 

Are you signing up through the EE Perk Portal using your company email address? If so, you shouldn't have to upload anything. 

 

If you're using a personal account, we would need a clear copy of your work photo ID.

 

Chris

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Frankorourke
Contributor
Contributor
In response to Christopher_G

‎28-06-2022 05:24 PM - last edited on ‎29-06-2022 08:29 PM by EE Community Moderator

Hi Chris
I have tried twice to upload my blue light card, I keep been told the can not read the image.

Francis
Sent from my iPhone

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Christopher_G
EE Community Support Team
In response to Frankorourke

‎28-06-2022 05:28 PM

I understand, thanks @Frankorourke

 

How are you trying to take out the contract? Through the Blue Light Discount website, or through EE?

 

If you're taking the contract out with us directly, you have to register on the Perk Portal. A scan of your Blue Light Discount code won't be accepted as proof though, it has to be a scan/photo of your work photo ID. This is only needed when you aren't using your work email address.

 

Chris

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Frankorourke
Contributor
Contributor
In response to Christopher_G

‎28-06-2022 05:37 PM - last edited on ‎29-06-2022 08:30 PM by EE Community Moderator

Francis
Sent from my iPhone

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Frankorourke
Contributor
Contributor

‎29-06-2022 03:55 PM

I renewed my contract for three phone on on Saturday in the EE shop, I was advised to scan my blue light card and uploaded to EE perks which I have now done three times, this is getting a little tedious now, if this is not resolved I will have no option but to return the new phone directly to the ER shop and go elsewhere, many thanks.

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XRaySpeX
EE Community Star
EE Community Star
In response to Frankorourke

‎29-06-2022 04:21 PM

@Frankorourke : Discount codes may only be applied at PoS when buying a new contract or upgrading, not mid-term.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Christopher_G
EE Community Support Team
In response to Frankorourke

‎29-06-2022 05:50 PM

Hi @Frankourourke

 

That isn't quite how it works, as I explained on your other post. I've sent you a private message though to try and get you some help.

 

Please have a look and get back to me.


Thanks


Chris

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Frankorourke
Contributor
Contributor
In response to Christopher_G

‎29-06-2022 07:09 PM - last edited on ‎29-06-2022 08:28 PM by EE Community Moderator

My telephone numbers that I renewed are my mobile is the one ending in 820 many thanks 

33437D91-5C81-4508-A196-7E089BC827D9.jpeg

 

[Mod edit: Image rejected as it contained personal information]

 

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