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Beats headphones developed fault

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Pink86152
Visitor

‎19-07-2023 09:38 AM

I purchased some beats headphones as an add on to my contract in May 2023 they worked great at first but the past 2 times I’ve used the noise cancelling doesn’t seem to be working despite been turned on. Where do I take to get exchanged? Do I take them into a store or do I send back as I got them online. Thanks

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Alex_M
Star Contributor
Star Contributor

‎19-07-2023 09:47 AM

Hi @Pink86152,

If your Beats headphones have developed a fault you would need to contact their support.

You can check the warranty status at https://checkcoverage.apple.com/

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM

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Alex_M
Star Contributor
Star Contributor

‎19-07-2023 09:47 AM

Hi @Pink86152,

If your Beats headphones have developed a fault you would need to contact their support.

You can check the warranty status at https://checkcoverage.apple.com/

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM