BT sport

[Fcurran]

I have just upgraded my phone and got it today and I have by sport as an add on. How do I access it and when I go to my add on’s it’s not there and it costs extra?

[Chris_B]

@Fcurran   Is that a smart benefit that’s included with your tariff? 

[Fcurran]

Tried the link it didn’t work when I put in my details 

[Fcurran]

Yes that’s correct it’s a smart benefit

[James_B]

Hi @Fcurran,

Welcome to the EE Community. 🙂

Please see How can I watch BT Sport with EE? for help with setting up your smart benefit.

James

[Fcurran]

I have it as a smart benefit and I have it on the receipt of my upgrade purchase but it won’t let me add it as a smart benefit

[James_B]

Hi @Fcurran,

What happens when you try to select it as a Smart Benefit?

James

[Fcurran]

I chose it as a smart benefit when I purchased the upgrade, so I have to do it again?

[James_B]

Hi @Fcurran,

In My EE, if you go to Menu > Plans, Smart Benefits & add-ons > Smart Benefits, is BT Sport already active?

James

[Fcurran]

It says I don’t have any smart benefits even though I purchased a plan with BT sport on the receipt of it