I have BT sports on my iPad account. My email from BTsays I can use it on my NOW device. When I try it says I don’t have the correct account from EE so I called them yesterday and was told I need to upgrade to get large screen access but the link took me to the same app I already have at £20 per month. It must be the same app because when they sold me the contract with free BT Sports, £20 is what they told me I’d be saving. What’s going on? Have I been misled?
I am having the same issue. Cant get BT Sport on big screen, but the response from 150 claims I should already be getting this. Cannot find a way of confirming it either with BT or on EE.
Hi, it costs £5 per month to get large screen access. Their screen will tell them it’s £10, but it’s definitely £5. Tell them you need to speak to someone who knows. I was lucky to find someone who did, but it took 3 calls.
I have had the same issue. I was told I could have bt sports as an add on to my new contract only to find out that it is only valid on my phone - I mean seriously who wants to watch football on the phone rather than the TV. Until I ;upgraded I could use the app on the TV. Now I have been told I need to pay an extra £5 on top of my contract to watch bt sports through the tv app. Why is ee's customer service misleading customers? On top of that when I asked to speak to a manger they passed the phone to a colleague who pretended to be the manager - appalling service and damaging ee's reputation.
Maybe you need to make sure your customer services explain this rather than make customers think they have access to the app. The service is appalling.
