Awaiting digital cash card from recent promotion

[Shortsby]

Hey all, 

I recently decided to upgrade and take advantage of the deal before Black Friday which offered a £300 cash card for upgrading to the Oppo find x5 Pro.

I was informed by the salesman this would be emailed to me in digital form. Within 3 days of purchase. It has been a week now and still nothing.

How long did people have to wait before receiving the email? 

TIA

[Leanne_T · Accepted solution]

Hi @Shortsby

Thanks for coming here. 

You will receive a text within 15-30 days with a link to claim, the text message will be sent to the lead number on the account. 

Thanks 🙂

Leanne.

[Shortsby]

This was definitely not the solution, this was a misclick. 

It was now been well over 30 days and no sign of a text message to the lead account number to claim.

This is literally the only reason I upgraded and I'm thoroughly disappointed. I understand its been Christmas and new year but surely that is what the extra 15 days on "15 to 30 days" is for?

How do I go about actually getting my cash card. 

[Leanne_T]

Hi @Shortsby

Please give us a call on 150 and the team will get this looked into further for you. 

Leanne.