Angry customer.

[joesoap1]

Ee sent me an email saying sorry for this error in Netflix subscription.  Taking £39.00 out of my a/c and increasing my payments by £13.00 per month for premium service!! I don’t thinks so ee. On holiday at the moment but you will be getting a call soon, to cancel that is. 😡

[Chris_S · Accepted solution]

Hi @joesoap1,

I can completely understand why you're frustrated. 

Getting an email saying "sorry for the error" and then finding £39 taken from your account, along with an extra £13 a month for Netflix Premium is never welcome.

It's worth speaking to us directly when you're back from holiday to get the charges reviewed and understand exactly what's happened.

Chris S