Adds ons

[VM60]

Having to move from Plusnet mobile due to closure of service moved to EE 🤷🏾‍♀️ it’s the same company. My new plan has Apple Music and Apple TV free for 6 months . I can see Apple Music but not Apple TV on my account. Also haven’t received any activation codes for either

[Christopher_G]

Hi @VM60 

Welcome to EE and our community. 🙂

Do you have the inclusive benefit activated in your My EE account?

Chris

[VM60]

Only Apple Music is shown as activated. I was sent links when I contacted customer service  but they haven’t worked. When I tried to register it doesn’t recognise my ported number for Apple TV  and the Apple Music a blank screen appears then disappears 

[Katie_B]

Thanks for confirming @VM60. 

What happens when you use the links that have sent?

Are you presented with an error?

Katie

[Babajidea]

I have been trying to connect the free  6 months Apple TV link sent to me but not working.could you kindly help me out. Thanks

[Leanne_T]

Hi @Babajidea 

Do you get an error message when you open the link sent to you? 

If you log into your My EE app, do you have the Apple TV+ add-on showing? 

Leanne.