Add -ons

vwyeth9
Explorer

‎13-09-2023 01:41 PM

Hello

I want to get an data add-on for the weekend but it is unclear what it means. It says 10GB Add-on (30 days) but says Lasts 0 and 5GB data add-on which Lasts 30 days. How long do each of these Add-ons last for?

vwyeth9_0-1694608741356.png

Thanks

 

 

0 Helpful
6 REPLIES 6
Christopher_G
EE Community Support Team

‎13-09-2023 03:37 PM

Hi @vwyeth9 

Welcome to the community.

That's definitely a 30 day add-on. What does it say when you click to select it?

Chris

0 Helpful
vwyeth9
Explorer
In response to Christopher_G

‎13-09-2023 03:58 PM

It says it expires today.
0 Helpful
Christopher_G
EE Community Support Team
In response to vwyeth9

‎13-09-2023 07:00 PM

Could you try and add it please, @vwyeth9. It's definitely a 30 day add-on, once it's on your account it should show correctly.

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎13-09-2023 07:57 PM

All add-ons are for 30 days. The "Lasts 0" is a typo.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
laurencejackson
Visitor

‎30-12-2023 02:12 AM

Yes, please fix this 'lasts 0 days' typo EE, it's very confusing and still up on the site when trying to add data. Been up there for months too...:-(

0 Helpful
Leanne_T
EE Community Support Team
In response to laurencejackson

‎30-12-2023 08:09 AM - edited ‎30-12-2023 10:07 AM

Morning @laurencejackson 

Thanks for coming here. 

Do you have the same add-ons showing if you visit add-on.ee.co.uk and select buy data? 

Leanne 🙂

0 Helpful