Add on query

[Handsonheart]

According to your own website - and from previous experience  - we “are only entitled to pay for the days the add-on was actually active.” 

I added a £20 TNT sports for a month during a billing cycle and was charged £33.33 the following month. That I understand. However, I haven’t received a refund in my latest bill for that £13.33 

[Chris_B · Accepted solution]

@Handsonheart you will need to call customer support about that. But have you looked at your bill breakdown ?