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Activating inclusive extras

Kjaerligkatt
Contributor
Contributor

‎18-02-2025 08:53 PM

I’m looking to changing my plan, as I’m out of contract.  Before doing so, I need to check if I’ll be able to activate a selected  extra, as I cannot receive SMS from the device the SIM is installed in.

I live in a very rural location, with no viable wired broadband, and my Internet is provided through EE 4/5G.  This is achieved with the SIM fitted to a 5G Outdoor Router, mounted on a pole high on the roof for a good signal.  The SIM is therefore not easily accessible and the Outdoor Router is purely for data connectivity - it doesn’t support receiving voice calls or SMS messages. 

What alternatives are there to activating an add-on/Extra if the SMS messages cannot be received on the device the SIM is fitted to?

Thanks in advance.

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12 REPLIES 12
Kjaerligkatt
Contributor
Contributor
In response to Matt_124

‎19-02-2025 12:07 PM

Hi @Matt_124 ,

It's a ZyXel NR7101, which has no support for accessing SMS or managing them via the GUI.  There is claimed to be a way to interact with the SMS subsystem using AT commands through the CLI, but this is only possible with root or supervisor login, which is not provided.

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Michael_D
EE Community Support Team
In response to Kjaerligkatt

‎19-02-2025 01:45 PM

There are some data only SIMs available on our website @Kjaerligkatt. You can see the option on this link. 

Some of the plans do mention inclusive extras, but it would be a similar position to activate them where you'd either need access to the SIM or have options to view the text another way as @Matt_124 mentioned.

The only thing with ordering from that link is that it would be as a new contract, and therefor a new SIM. The other option would be to speak to our upgrades team to see what they can do on the existing SIM for you.

Michael

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Kjaerligkatt
Contributor
Contributor
In response to Michael_D

‎20-02-2025 11:27 AM

Thank you @Michael_D .

I think I'll have to speak with the upgrade team - those data SIMs you linked say they are limited to 100mbps speeds, which is significantly less than I get now.  Having to replace the SIM is also not ideal, as I'll need to go up a ladder to switch it - something I wouldn't want to do until the better Spring weather arrives.

It shouldn't be this difficult to renew a plan 😀 (no criticism intended, was just hoping this could be done easily and quickly online)

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