Activating Apple TV+

[kaoswaters]

Hello, I have recently joined EE and took up the Apple TV+ offer of 6 months. I have so far received nothing to activate it, log into it, start it, but my expiry date is running?!?!

The website states it is an 'active' add-on but I have not registered anything and each time I go to the Apple TV app, it is as if my EE is non-existent. 

This appears a common problem with a number of posts but I can't find the actual solution to my problem, if anyone can help?

[Christopher_G]

Hi @kaoswaters

Welcome to the community.

Did you not receive a text message from us after you activated the add-on?

Chris

[kaoswaters]

No.

I have also gone through previous posts and tried PICK, TV PLUS AND ATV.

One said I am not on a smart plan (this is incorrect)

The second and third said my Apple TV runs out in October (I'd like to see it start).

[Christopher_G]

OK thank you, @kaoswaters

I'd recommend speaking to our Mobile Care team so they can look into this for you.

Let us know what happens.

Chris

[kaoswaters]

Got through to Anshul on 150. Took a while, checked VPN, browser settings, wi-fi etc. Eventually sent a link from EE and registered my Apple account on the link. Now up and running. My advice for future people with the problem is to ring 150 and get a link.

When I asked what the problem was Anshul said

'Apple TV + registration was required with your EE account. The issue has now been resolved'.

All now sorted, hope this helps someone in the future.

[Christopher_G]

Thanks for letting us know, @kaoswaters.

Chris

[SassyGrace]

I’ve been going around in circles for the last hour 

[James_B]

Hi @SassyGrace,

Welcome to the EE Community. 🙂

What happens when you try to setup your Apple TV subscription?

James

[Melbury]

I've also tried setting up the 6 month trial. The link in the app doesn't work so I spoke with a "guide" who was eventually able to do it manually. I was told that I would receive a message with an activation link but so far this has failed to arrive.

I have had other issues and now regret moving to EE