Abut free gifts

[Fat8]

How I change my password

[Peter_W · Accepted solution]

Thanks @Fat8, we don't conduct any form of sales or service over WhatsApp, so this has definitely been fraudulent. 

Please do not correspond with them any further, and please do not send the equipment back to any address they may have told you of. 

If you already have an EE online account, you can head over to our login page, and reset your password here via the 'forgotten password' option after inserting your email address.

I would also recommend contacting our customer care team right away, and they will be able to log the fraudulent transaction and also help arrange the correct return of the equipment.

Peter

[Fat8]

Now what is do

[Peter_W]

@Fat8 If you contact our team on 150 from an EE mobile, or 07953 966 150 from another provider, they will be able to log this as a Fraudulent transaction, and help you with any next steps too. 

If there's anything in particular you're unsure about though, please feel free to ask and we'll do our best to help. 

You will need to call to discuss the exact details with our team, though.

Peter

[Fat8]

Hi i talk to you last day about the scammers they still call me again and
again from different numbers how I save from them

[Peter_W]

Hi again @Fat8.

Sadly if they keep calling from different numbers there's not a way to physically stop this, but just remember to be really careful on who you share details with. 

Have you had a chance to call our team directly to report this?

Peter

[Fat8]

Yes I call to your team they told me if they send you something dont see it
back to them and don't receive there calls they send a parcel on my old
address but we didn't receive

[Peter_W]

@Fat8  When you say they sent something to your old address, do you mean us or the scammers?

Also are you referring to the supposed free gift, or the returns pack for sending this back to us?

If it's the returns pack, this can take a few days to come out, but if it's an old address still on your account this is something you would need to call us to update.

Peter

[Fat8]

Ok thanks