Abut free gifts

[Fat8]

Hi from last some days I received a call from ee they told network that they gave me a gift and apple iPhone 16e and tody they send me that is really send you company or any fraud 

[Fat8]

Hi I received a gift from ee an apple iphone16e is it really send me the company  or any fraud im very upset because thy deleted it 

[Leanne_T]

Morning @Fat8 

Thanks for coming to the community. 

I'm not aware of any free gifts for an iPhone, and this does sound like a scam call. 

So I can check for you, which number called you? Do you have an EE account at the moment?

If you provided any passwords please change these to stay safe and contact your bank if any payment details were provided. 

For full information, please see our Avoid Scams page for helpful advice on scams. 

Leanne.

[Fat8]

Hi they send me a 16e iPhone now they told me we send it this you by
mistake your gift is apple Ipad

[Fat8]

---

Hi I told you  that some EE person called me and told ne about my gift iphone16e and they send me on my address now they again told me its some other customers send by mistake to you they send me qr cod and told me that go to your nearest post office and send it back to us then we send you your gift apple ipad so what i do 

[Matt_124]

In the absence of other information, it sounds potentially fraudulent. If they are asking you to return with a QR code, they may be trying to get you send this device to a different place so they can get their hands on it.

Please read this article here and get in touch with EE Customer Services as soon as possible.

https://ee.co.uk/help/security/staying-safe-online/fighting-fraud 

[Chris_B]

@Fat8  someone’s ordered a device in your name and now wants you to post it to them.   This isnt EE.  You need to EE customer support about this asap.   You’ll be liable for the payment of this device if you’re not careful.    EE don’t give any free iPhones to anyone as a gift.   

You need to change your EE account password asap.  

[Peter_W]

Hi again @Fat8.

As @Leanne_T mentioned, we don't do any sort of free gift involving iPhones or iPads, so this definitely sounds like potential fraudulent activity. 

Can you please let us know what number exactly called here, and whether you are an existing customer with us?

Just as a heads up too, I've merged your two threads together as these were about the same topic, please try and keep everything in one place 😊

Peter

[Fat8]

03301338865and Watts app number also 00447848162179