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£300 Mastercard - Got code but no URL

JamesPattison1
Explorer

‎18-11-2022 09:55 AM

Hi, I didn't receive the 15th day text as it was sent to my old temporary number instead of the transferred one, so EE customer support gave me the code I need, however not the registration URL - anyone able to provide this?

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎18-11-2022 11:47 AM

Hi @JamesPattison1

Please call us again on 150 and the team can help you get this sorted 🙂

Leanne.

0 Helpful
JamesPattison1
Explorer
In response to Leanne_T

‎18-11-2022 11:50 AM

I am back on the phone for the 4th time, keep getting bounced between 150 and the rewards claim team. This is HIGHLY frustrating

0 Helpful
Leanne_T
EE Community Support Team
In response to JamesPattison1

‎18-11-2022 12:54 PM

I'm sorry to hear this @JamesPattison1

I hope you get this sorted.

Leanne.

0 Helpful
Pandurics40
Investigator
Investigator
In response to Leanne_T

‎18-11-2022 07:00 PM

And that's all........ your hand is clear...... customer not important 😒 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Pandurics40

‎18-11-2022 08:15 PM

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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