£300 Gift Card

[Melscud76]

My contract started with EE on 6th November,  I still have not received any details of the £300 gift card.

I have sent several emails, no response, tried to phone constantly on hold, been on the chat they keep telling me they can help and they give me the phone number and email address even though I keep telling no response ..

I wish I'd stayed with O2 , come Kevin Bacon get your finger out?

[Melscud76]

I'm the same not received anything .. how your received yours now . I purchased my phone 6th nov

[XRaySpeX]

You should receive a text to claim this between 15 and 30 days after purchase. 

[Katie_B]

Good morning @Melscud76. 

Do you have any other lines on your account? the text goes to the lead line. 

What plan did you choose?

If you could also let us know what device, you went for that would super helpful. 

Speak soon, 

Katie 🙂

[Melscud76]

No other numbers on the account, I have tried emailing and phoning it's ridiculous .

I was with 02 for 15 years moved to EE because of the gift card offer .. very frustrating when you can't speak to anyone now approaching 30 days since my device 😡

[Melscud76]

S22

[James_B]

Hi @Melscud76,

I've sent you a private message. Please check your inbox and get back to me when you can.

Thanks

James