1115 free data offer, is still not working

[Christopher_G]

Hi @Majorthong007

Welcome to the community.

Are you on contract or pay as you go? Have you received a text message with an offer?

Chris

[Majorthong007]

I have had two texts for the £5, unlimited data in the past two weeks, i am
on pay as you go, i have used this offer every month. This time when trying
to use it, it will not allow me to pay £5.

[Katie_B]

Hello @Majorthong007.

Are you presented with an error message?

Katie

[Majorthong007]

It says, ' we don't recognise your request, please try again'. Every time.

[Leanne_T]

Thanks for coming back to us @Majorthong007

Please give us a call on 150 and our pay as you go care team will get this looked into for you and help you get this added 🙂

Leanne.

[Majorthong007]

Unfortunately my rest period has ended this month, so I no longer need this offer, on average I buy 3 of these 1 day Fantastic offers per month, £15. Am I the only person having difficulty this time around, or is EE happy to lose this income. Please sort it out for next time. Thanks. 

[Chris_B]

@Majorthong007   If you receive an offer it’s just that an offer it’s not a right to have.  

[Majorthong007]

Fantastic ha! Ha! Lovely!