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22-05-2020 06:06 PM
I ordered the Samsung Galaxy Watch Active2 Aluminium 40mm in Pink Gold on the 1st of May, as an add-on to my contract.
I had a confirmation email to say that it'd be dispatched in 24 hours but I've had no correspondence and my order hasn't arrived.
Can anyone help?
Thank you
22-05-2020 06:12 PM
Hi @DaynaStarr
Welcome to the EE Community,
you can track your order by clicking the link below.
If the tracker doesnt diaplay any information call 0800 317 720 and a customer service advisor will be able to check the status of your order.
Thanks,
David.
22-05-2020 06:13 PM
Hi David,
The customer service line says it's for vulnerable customers only so I feel bad ringing them, can you assure me it's okay to do so?
Thank you
22-05-2020 06:14 PM
@DaynaStarr if you ring the 0800 number I provided you will get through without any options.