Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

I don't have phone contract, I am just registered

I don't have phone contract account, I am just registered

Bill cut off even though you advertise keeping users connected to their services

I have been disconnected even though I’ve paid half my bill and I’m trying my best to pay but you still cut me off

Hi

Resolved! New phone

I have just received a bill, but I sent the phone back to you as I couldn’t manage it with my arthritis, I am waiting for confirmation so that I can get another phone ?

Resolved! Billing

Hi good I’m wondering if some one to help about mi bill thanks

Resolved! How do I stop my son purchasing games and films on my account

Resolved! Contract

My name is Krzeminska Oliwia.my contract ended on December 15, 2022. Can you help me remove it completely?

Resolved! Paying final bill

HiMy mobile line has been disconnected and I have an outstanding bill...... can I still pay it on here?? Its been a couple of months since disconnection.

Phone charges?

Extra charge????

I've had notification of a pending payment of £32.47 to EE broadband Hatfield GB. I don't know what this is for as all bills are paid by DD & paid in full on time. I've looked online & can see nothing. Can anyone help please?? TIA.