Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Mobile Account Shut Down Abroad and Cannot Reach EE

I'll start by putting my hands up here and saying I'm at fault for not paying my phone bill - have been meaning to establish direct debits; however, with traveling I would just use the service on 360 to pay monthly.I've been traveling again for the l...

Phone bill !!!

Why cant i find any were for my bill !!!!

Billing statement

I couldn't find my billing statement

Why is it itemised usage stops working half way through the month

This website is a joke there is always a problem I check usage because I four lines and every month I pay more then I should

Re: How to contact EE via email

Hello I was wondering if I could change my billing date to the day I actually paid it’s due in the 13th but don’t get paid till the 28th

Unjust Billing

Hi, I wish to speak to someone who can help me with this stressful and frustrating situation. I have been an EE customer for many years almost paying £1XX.xx amount per month. but how ridiculous can you be as a company, I settled my Mobile Monthly Co...

Pay my bill

I my name is there already. I used to pay my bill on 12/11/2023 by phone call today I notice the service was blocked and asking to pay bill of 72 pounds. I thinking some people don't deserve the job they doing

I seem to have two direct debits coming off my account

EE account showing as an 'unsecured loan'

Hi, I have 4 lines on my account (all family phones with EE). After an upgrade for one of these lines, it is now showing this upgrade on my credit report as an unsecured laon! This has only appeared since upgrade on that line and only showing that li...

Re: How exactly do we pay our final bill?

I do not pay by direct debit. I left EE by porting my PAC to another provider. I do have an outstanding amount to pay but My EE app showed 0 Pounds due. I waited for the letter stating my final bill or an email but did not receive it within a month....