Upgrade

[barbara0708]

I am due an upgrade but whatever I click on the website to start the upgrade, the page cannot be found - refers me to home, shop etc.  Cannot get into the upgrade section to view offers.  I have been trying for over a week and at first thought Black Friday could have caused excessive traffic on the website but a week later still cannot look at upgrades, why???

[Christopher_G]

Hi @barbara0708

Could you try on a different device or browser please?

Chris

[Tina100]

I have been trying since Monday. My husband does not have a phone at all at the moment because of this. We have been with EE for years and like being able to upgrade at home without having to go to a shop but it won't let me do this at the moment. Might have to leave - very frustrating!

[James_B]

Hi @Tina100,

Welcome to the EE Community. 🙂

What happens when you try to upgrade online?

James

[Tina100]

Hello there,

It's exactly the same as everybody else, page cannot be found. I've tried all different ways, cleared cache/cookies, different browsers and different devices. 

[Katie_B]

Hi @Tina100. 

Thanks for getting back to us. 

I would recommend giving us a call so our technical care team can check this for you.

Katie