Account

Resolved! Can’t link mobiles in app

hii know this has been asked before but has anyone managed to solve linking their mobiles to the app?I have made countless calls to ee who tell me it’s a known issue and it’s being worked on.its been going on for months now though and even though I’m...

Mistaken payment on account

So basically my account was frozen because payment was late. I made a payment to my account as they told me to pay to re-activate my plan ect. The payment went through but I wasn’t unlocked. I then get a text saying please pay the outstanding amoun...

150 issue

Hello all, everytime I text 150 all I get is the prompt menu of what shortcodes I can text. I’m trying to claim my voucher and have to text ‘Nintendo’ to 150 to claim but as shown the prompt menu just pops up. How can I resolve this? I was on the pho...

How do I add a payg voucher to a phone, it has a payg sim

Resolved! Issue with adding accessories to my phone bill.

When I try to add the AirPod 4s to my phone bill using the EE app, it buffers when adding to the basket. When i try to add the AirPods to my phone bill on the website, it says "Payment service is not available. Please try again later." I've never had...

Add-ons

I cannot see my Add-ons - when I look under plans on EE website, it tells me have 7 but will not show me what they are

Refund

Can I get a refund on a top up voucher purchased 2 weeks ago that is no longer needed as agreed to and updated to sim only contracts before voucher was needed?

Stuck on a new EE monthly mobile plan

My 80 year old Mum accidentally got a virus on her mobile phone whilst downloading something. She went into an EE store in Surbiton for help. They said as her phone was old (nearly 3 years) it would be best to get a new one, which she did, with a new...

Resolved! EE perks revalidation issues

Hi EE,I am trying to revalidate my EE perks but when i enter my NHS email a message 'this email already exisits' shows up. Ive just been on the phone to EE who habe suggested to contact my trust HR? Surely that cant be the case?I have used the discou...

Resolved! EE Broadband & Renewal Deals via Retention / Contract team.

My Broadband is due renewal. I looked online, the EE quote was ~OK but I noted Plusnet or Sky were significantly cheaper, it was also cheaper to be a new EE customer requiring kit than an existing customer requiring a button to be pressed. I have two...