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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

5147 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

4809 Posts

Orders

A place to ask questions about your orders from EE.

5663 Posts

Activity in Account

Switching

Hey. Currently with EE, planned to switch to id mobile on the 17th but had email back from id saying I have to wait 30 days until I can get an additional sim only (got one in the last month), my question is what happens when the 17th now comes? Will ...

as1994 by Investigator
  • 7 Views
  • 0 replies
  • 0 Helpful

Inclusive extra ? Has it been changed

I have a plan that has an inclusive extra so I can use my phone in Canada USA and Australia this worked in Canada a year ago but I’ve just got to Australia and It is not working ? ee app is down at the moment 

Deceived

I was pay as go customer for long time than one day one off ee employee called me saying you can get better deal with your 20 pound a month, I said OK direct debit 20 pound he said OK so I accept when the bill came it was 40 pound for two sim card we...

Aliog by Visitor
  • 13 Views
  • 0 replies
  • 0 Helpful

My plans inclusive extra

I have a plan that has an inclusive extra so I can use my phone in Canada USA and Australia this worked in Canada a year ago but I’ve just got to Australia and It is not working ? ee app is down at the moment 

Resolved! Top up

No one has been able to help me to solve the issue yet even EE!!!It’s been a long time I cannot top up my balance and I have tried everything what I have been told by the community, EE and other advisors. 

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Eddie313 by Investigator
  • 1913 Views
  • 16 replies
  • 8 Helpful