Account

Confirmation

i have just bought apple airpod headphones today and have yet to recieve a confirmation email or even tracking number, all i have received is a EE finance email and agreement number.slightly worried as these headphones are very expensive and i don’t ...

Credit limit.

Its saying I've reached my credit limit and my line is suspended. It won't let me phone 150 to discuss this. Have made an extra payment to get me in credit but still saying my limit is reached. Thing is, I've hardly used the phone/text and I'm well i...

Register new phone number

4 g on new phone.

My wife and I both have PAYG phones. Hers is a very basic Alcatel, hers show 4g connection. I have just bought a new phone a Samsung Galaxy A15. Mine doesn't show any option for 4g. Connections-mobile networks, shows LTE/3g/2g (auto connect), 3g/2g (...

told two different things about end of plan charges

My contract with EE ended last July and I was automatically moved to a rolling monthly plan. It's super expensive for what I need so I decided to buy a sim card with another provider and switch to that. When I requested my PAC number, I was told (via...

SIM CARD CANCELLATION for telephone number ************

I would like to cancel the SIM-CARD for the Above-mentioned number.  I am not tied up to any contracts with this SIM-CARD and the only condition to be able to cancel was to have for at least a year wich is alreday the case. [Mod edit: Please do not s...

Mobile top up online

I live in Canada and purchased a sim card at Heathrow last November when I arrived in the UK. I will be coming back in July and want to top up this card. How do I do that from Canada?

ee perk code

Hi. My new phone is arriving Monday, I forgot to add my perk code on when I ordered the phone, can I do this at any time or is it to late now.

Website or app down

I’ve been trying to upgrade for days now it let me pay my bill but they app amd website just keeps saying log in I log in and it says connection error this has been for days now anyone any idea 

Can I get a refund on unused PAYG top up?