Account

Can call or text

Hi, this is my last resort.Last week I switched my old three phone number to a EE payg sim.I receive text messages and missed phone calls but can't send a text nor call.I have topped up the sim, and i bought a UK&EU 200 text package, nothing has chan...

statement

Hello, I need a utility bill for a mortgage in principle and I have recently updated the address as it has changed. I need the updated address on a bill for Tuesday 18th August latest. It says my new bill is not due until 24th august. Please can you ...

Linking Devices error.

I am having the same problem as are many hundreds of customers who have not got to this community, and having read the replies they got there and the replies on here it seems no fixes are happening and everyone gets the generic "I understand how frus...

Bereavement – Broadband Account Access and Retention of Mobile Number

I’m hoping someone from EE can help because I have reached the point where I genuinely don’t know where else to turn.My partner died recently and I have been trying to sort out his EE broadband and mobile accounts through the bereavement process.I co...

Order confirmation

I placed an order paid a fee and got an email saying you have my order and if you need more information you will contact me how long does it take to know if you have got the phone ?

Can samsung watch 30% discount be bought after a samsung flip 8 phone has been

I bought a samsung flip 8 from EE at the end of July. At the time I didn't add a samsung phone. Currently there is 30% off the watch, if purchased with the phone. Is it possible to buy the watch now and obtain the 30% discount?I tried adding to my EE...

Direct debit

Hello. How do I change the amount of direct debit taken from my account ? Thank you.

Placed order for travel eSIM. No Confirmation

HiI just purchase a travel eSIM. The final screen with the order number indicates a confirmation was sent to my email and a second email would be sent with instructions. Neither has arrived. (I have checked spam). I also looked in the app but there a...

Lack of communication

I am contacting you regarding an order I placed on Sunday, as I am becoming increasingly concerned about the lack of communication regarding my purchase.I have now received a text asking me how my courier was, which is confusing as I have not receive...

Resolved! Can’t link mobiles in app

hii know this has been asked before but has anyone managed to solve linking their mobiles to the app?I have made countless calls to ee who tell me it’s a known issue and it’s being worked on.its been going on for months now though and even though I’m...