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Activity in Account
OPPO Find X9 Pro Promotion: Oppo Watch X3 (IMEI locked): Website crashed
Hi everyone,I am looking for some help from the community team regarding a promotional claim for a new phone.I bought an OPPO Find X9 Pro from EE on 14/06/2026. This was during the official promotion period to get a free OPPO Watch X3.The promotional...
A random 40 p charge
I topped myself up 10£ then two days after it says I don't have enough money for my next plan and then I checked and then I was randomly 40 p short of 10£ and it won't say why it randomly took 40 p.
Bogus Bills
Does anyone know how to stop EE sending threatening emails for payment of non existent bills?I cancelled my contract due to high cost and poor customer service. After the final payment was taken I stopped the Direct Debit (just in case).They're stil...
Pin number for dpd delivery
Hi, I have a Google smartwatch previously linked to my Google account. I've ordered an upgrade but it's lost the link to my Google account, but dpd have sent the delivery pin to the mobile number assigned to the phone. How do I change the number so d...
EE App, Text and Online say I can upgrade early but Live Chat saying I can’t?
Good afternoon,I’m due for an upgrade on my sim deal (which ends next month so I can do an early upgrade . One staff member on your live chat says I can only upgrade on handsets not sim only deals? The app, 150 text and my online account says differe...
Top up
I topped up my EE Pay As You Go account online by card (£10) and need an official receipt or invoice for my employer's expense claim. Is it possible to obtain a receipt/invoice for a PAYG top-up, and if so, where can I download it?
can't use my credit as a pay as go costumer
hi I'm trying to purchase with my £10 credit in my account but some reason it's not letting me and blocking me from doing it it's on a 18+ gaming website thanks
Cancelled account 4 months ago - and still charged £70 a month since
Cancelled account 4 months ago via telephone yet have still been charged £70 a month since.How do I get a refund? you'll clearly see ZERO activity on the internet.Why wasn't the account cancelled?
Money stolen from my acccount
Has any other customer had money taken without notice by EE ? I noticed £65 had been stolen from my monthly account to pay for a allegedly unreturned hub, it was just taken without permission and no notice, I had never received the new hub or request...
Mobile billing
Good afternoon wonder if anyone can help I have paid my mobile phone bill but it is saying I still owe it and says payment never went through but it has come out of my account and can see the transaction any ideas how to fix this can’t seem to get th...
