Account

One text 10xcharges???

I currently have a plan with unlimited messages and calls like 99% of the population. I have jist checked my bill, and there are currently charges on there for ten text messages (to an Australian number) amounting to over £9. I did send one message, ...

Order placed money taken and no confirmation?

Hi,I ordered a contract phone yesterday and paid the upfront £30 cost it’s left my account and I’ve not recieved any confirmation at all from it? Has anyone else has this issue lately as I’m not sure what to do and a bit worried.

Removing loyalty discount with fandf

I have been a long-standing customer of Orange and now EE, but unfortunately my recent experience has left me extremely disappointed and frustrated.I upgraded to a SIM-only contract through the EE app and kept screenshots/photos of the upgrade detail...

Resolved! Vat invoice

I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.In order to do this they require EE to provide a VAT invoices of my latest bill, (whi...

Resolved! Contact a human

WHY CAN I NOT TALK TO A HUMAN. I AM TIRED OF GOING THROUGH PRESS ONE FOR THIS TWO FOR. I AM LOSING TH E WILL TO LIVE. IF I COULD TALK TO A HUMAN ONE MINUTE WOULD DO. ARE ALL MOBILE COMPANIES SO UNCARING OF CUSTOMERS THAT THEY HAVE SUCH DODGY SUPPORT?...

Locked Sim can't top up

I tried topping up the account online but I'm unable to buy any packs as I can't text or call 150

Can't call after topping up

Hello so like before 6 min I top ed up but I tried to call someone after I did it is not working

EE Small business- no access to bills via accout

Is anyone else not able to link a device, access bills or manage add-ons via the EE app or website?I have called support monthly (at least) for five months and all I get told is that they are aware of the issue. So frustrated. Looking for an alternat...

Resolved! My card is charged £49.00 for an unknown subscription

My card is charged £49.00 for an unknown subscription that I did not agree to, maybe I accidentally pressed something and it automatically charges me. Where should I go with this problem? Please tell me! And how can I solve it [Mod edit: add title]

How can I obtain a statement of my PAYG for the last month?

I'm looking for a statement of the money I've spent on my EE PAYG over the last month. I cannot find this under Manage My Account on the EE website. I've downloaded the EE app but every time I log in, it returns me to the login page.