Account

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...

Resolved! Turn off safe search

Please tell me how to turn off my safe search before I leave an go to another network

Resolved! Order tracking

Hi all. I ordered a tv on Sunday and received an email yesterday(Monday) To say the tv had been dispatched. The order has DPD 2 day on it but there's a link to 'track order' which takes you to the parcelforce website. The link doesn't seem to be pres...

Galaxy Tablet Offer Unredeemable

I have seen other similar posts and I have the exact same issue.As part of my broadband order I have been offered a tablet for £1 but cannot redeem it.I have called EE multiple times and have raised a complaint which seems to get closed without actio...

Black Friday Air pods Contract promotion - Not received

We renewed our BB contract in November after hunting around and took advantage of the Air pods for £1 promotion. Nearly a month later we have no details nor received the Air Pods. Today we rang EE and after hanging on for ages and the customer care...

Resolved! Copy invoices

how do i add another bank card to my app

hi how do i add another bank card onto my ee account ?

Resolved! Phone order

Hello I ordered for a phone. Order no. xko30******. Kindly update me on the progress and when I can get it. Henry ***** [Mod edit: Removed personal information (full name and order number) to protect your privacy.]

Delivery

Hi, I’ve tried using the app to contact but no help. I want to order the Beats Pro headphones in sandstone, but check out as a guest as I’m not with EE. It says delivery standard 2 days but then it says dispatched more than 28 days. Does this mean I ...