Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Cancel a plan

I have 3 EE products with you, 2 x phones and a tablet. The tablet contract has ended and I wish to cancel this plan. How do I do that please?

Resolved! Pact code

Can I have pact code ee phone

Resolved! sim only upgrade

I want to upgrade my.bros sim will he recive a new sim or will it take over the old sim contract

Resolved! Leaving EE when contract ends

How do I go about ending my contract or moreover, not renewing my contract in August when it ends?I'd also like to keep my number. How do I do this please?Thanks

Phone bill increse

Hi could u tell me why my phone bill has gone from £47 to £53 these last few months when im in a contract

Resolved! Bill history

Resolved! Re: Live chat with EE

Hi, I would like to transfer my contract of mobile to my husband, I am deaf so think this is the best way to transfer this over. Feel free to ask me the security on here? [mod edit: please do not post personal information such as phone numbers on the...

Now that ee have screwed up the app how do i see my phone bills

Extra pay

good morning, I apologize for the inconvenience, I would like to know if someone has an upgrade and I have paid the remainder of the contract and now I have received the bill and they ask me to pay the same amount

Have I been ripped off?

I went to my local ee branch on Sunday to upgrade my phone to a new contract. I was greeted by someone I knew from when I was younger and she was helping me through the phones and such. Anyway I did like the Samsung Galaxy S23 but the label said £67 ...