13-07-2023 05:13 PM
13-07-2023 05:19 PM
By not activating roaming on your EE a/c before you left UK by texting ROAMING to 150. Having a roaming billing add-on doesn't of itself activate roaming on your a/c.
13-07-2023 05:25 PM
And to add - roaming itself is free of charge. Whenever anyone says they're paying for roaming, it often means a billing add-on not the roaming facility.
By travelling abroad without enabling roaming, your only recourse now is to enable roaming by contacting CS either from another phone or a web-calling app such as Skype.