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roaming

Lisa88
Contributor
Contributor

‎11-09-2023 04:10 PM

Why can I no longer access roaming in the EU? I pay monthly and had a contract prior to July 21, but I can no longer get online or dial out from abroad. EE tell me I will lose my number if I don't use it, but I can't do so! Tried ringing tec support but just get the 'Press 1, 2, 3' runaround. Thank you.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎11-09-2023 04:49 PM

@Lisa88 wrote:

EE tell me I will lose my number if I don't use it

That cannot happen on contract unless you are not paying your bills. It is only possible on PAYG.

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Lisa88
Contributor
Contributor
In response to XRaySpeX

‎11-09-2023 06:21 PM

Oh! I pay monthly by DD

Sent from Outlook for Android<>
0 Helpful
Christopher_G
EE Community Support Team
In response to Lisa88

‎11-09-2023 06:30 PM

Is it possible that you've hit a spend cap on your account, @Lisa88?

Chris

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