roaming charges

Elizakate
Investigator
Investigator

I hope this does not sound like a stupid question! I will be charged £2.29 a day when I go to Spain. If I don't use my phone while there am I still charged? Thanks!

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

No, you are only charged the daily rate on any day that you use any of your UK allowances whilst there.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

No, you are only charged the daily rate on any day that you use any of your UK allowances whilst there.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

To complete avoid  roaming charges in the EU, make sure to enable flight mode thus disabling all mobile network functionality. Then enable WiFi-only.

You will only be able to use internet-based functions while on a WiFi-hotspot - which will also exclude voice calls & text messages. But you will avoid roaming charges.

So if someone calls not knowing you are away you get charged £2.29 even if you dont answer?  Can you prevent the phone from roaming or do you have to use Airplane mode?

 

bristolian
EE Community Star
EE Community Star

You are charged for using your UK allowances whilst roaming abroad - this includes answering a call.

My understanding is that missed calls should not count as received calls, EE's core network only treats a call as received when it is answered.

Roaming means using your phone on a foreign network, so yes - use flight mode if you want to avoid all charges. WiFi-calling is not officially supported abroad, but if it does happen to work, roaming charges are a risk.

One to remember is data.  If you receive an email it’s data usage.  If you use location services ie for photos it’s data usage.   Anything that hat can use data even if you’re not using the device ie background data will result in you being charged as its data usage.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.