my phone is broken and I can't make outgoing calls but I can receive calls.

[shilbo1]

I need someone to call me but there is no chat available or email address!

[bristolian]

There is no email address for EE-CS.

What happens when you try making calls? Can you send & receive texts? Are you in the UK or abroad? Are you on PAYG or pay-monthly? When did this problem start?

[shilbo1]

well the screen is cracked and I can just about make a call out but i am then sent a link to follow and because the screen is broken the phone is going crazy closing the screen opening other screens etc. 

I can receive texts but I'm struggling to send as again it closes down and starts doing random things

im in the uk ands pay monthly. started yesterday when screen broke

[bristolian]

Getting a link sounds like you're choosing option 1 on the IVR - just choose option 2 instead.

If you have accidental damage insurance through EE, then 150 is the correct course of action. If not, then you're likely to end up either upgrading (depending on your contractual status) or buying a replacement phone outright from a seller of your choice.

[shilbo1]

I literally just need to speak to an operative and can't find a way to get in touch! I am due an upgrade and need someone to call me

[Christopher_G]

Hi @shilbo1 

Welcome to the community.

Sorry to hear about your phone. You can get in touch with our Mobile Care team by calling one of the numbers on our contact us page from another phone. If you're near an EE Store, you could pop in and our store guides will do their best to help you too.

Chris