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i want to do roam full i am already in india before leaving uk i texted to 150

daxesh
Explorer
 
4 REPLIES 4
daxesh
Explorer

can you please do my roam full to my number 

 

daxesh
Explorer

my mobile number is********* i have texted before i leave uk but i think before i get the text my network was gone and i couldnot able to do my roaming 

 

[mod edit: personal details removed from the forum]

 

Leanne_T
EE Community Support Team

Hi @daxesh 

Thanks for coming to the community. 

Sorry we are unable to access individual accounts to check the roaming settings and your number has been removed. 

Have you tried manually searching for a network in your phone settings? 

Leanne.

XRaySpeX
EE Community Star
EE Community Star

@daxesh : What did you text to 150 while in UK?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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