16-02-2022 05:48 PM
I forgot to turn on my roaming before I left the UK for Mexico. I currently have no way of getting in contact with EE to find out how to turn it onw. I am here for 3 or more months and cannot travel without internet at least, and not everywhere has wifi for me to connect to.
I can't see an obvious way to turn it on or buy data so please please let me know how I do this!!
16-02-2022 05:55 PM
Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.
PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?