03-10-2021 01:24 PM
My contact I can phone or what's app but text comes up with can't call recipient. Their phone number isn't valid. It is and the contact has confirmed.
Solved! See the answer below or view the solution in context.
03-10-2021 02:06 PM
@Lesley46 have you tried deleting the number restarting your device and putting the number back in your phone ?
03-10-2021 02:06 PM
@Lesley46 have you tried deleting the number restarting your device and putting the number back in your phone ?
03-10-2021 03:46 PM
Hi @Lesley46 ,
Can you call any other mobile number and can that person call your mobile?
Have you tried directly dialling the number?
Does the number have the right number of digits?
If there is a mistake in the number, it's most like to be at the front or the back of any block separated by whitespace, for example in recently calling a new number, the last digit somehow became omitted.
03-10-2021 05:27 PM
For sending texts, check your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.
04-10-2021 12:55 PM
Hi mikeliuk
Thank you for contacting.
I can call and speak on that number and receive from it. I can what's app it and receive but I cannot test to it .
I can interact with the other number in contacts.
04-10-2021 01:00 PM
Hi XRaySpeX
Thank you for your contact.
I have checked and I have the correct number and all other contacts work.
I have tried the 0800 number but the waiting time is currently 20 mins. so I will try again. I am not very savvy on technology but will keep trying.
04-10-2021 01:12 PM
Hi Chris,
Thank you this seems to have solved the problem, fingers crossed.
Lesley46