complaint

[shandy12]

i have just had the worse experience with ee mobile - considering was a new customer - complaint a week ago and still not dealt with??? Have called and had pac codes - 

[shandy12]

hi,

am in the same boat have spent hours on the phone god knows how many i have spoken to, was told manager callback within 4 working days?  1 week on still waiting - this def is not excellent customer care.  Are you still waiting on your callback?

[Leanne_T]

Hi @shandy12

I'm very sorry to hear this. 

Depending on the query this sometimes can take time to be resolved, our mobile care team on 150 will be able to provide you an update. 

Is there anything we could help you with on the community? 

Leanne.