I have recently moved abroad in a rush due to unforeseen circumstances and didn’t have the chance to start the process of changing provider until today. Woke up early to make a start on it all but haven’t been able to get through to anyone. Tried contacting through the EE app and was told I would be put through to a member of their team in about an hour and ten minutes. Still haven’t heard anything back through that. Have now called 150 and the abroad number +44 7953 966150 a total of 18 times now, making it to the holding stage each time, just for them to hang up on me, 10 minutes into each call. I have full bars of service and understand they have tons of other callers, but this just feels like they’re trying to ignore me till the point that I give up trying. @ EE, do better please. This has been the most frustrating and stressful customer service experience I’ve ever had and will not be returning to EE when I move back to the UK.
