WiFi calling

[FernyFern]

Hi

We recently moved to an area with minuscule mobile reception, but the previous occupants had mobile 4G.  EE couldn’t supply a suitable router, so we got one through a broadband specialist that incidentally has an EE sim.  WiFi calling doesn’t work.  Not sure whether it’s the handsets (I’ve got a Motorola moto G7 power, himself has a spanking new Motorola something with lots of memory), that we’re on PAYG, that there’s an extender on the WiFi, that the provider is different even though the sim is EE.  I’ve called customer services but they were unable to help and suggested I went to an EE shop (standing in a snowdrift nearly a mile away where there’s a signal)

Wifi calling is turned on.  I’m reluctant to buy a new handset  if it’s not going to fix the issue.  Can’t find the list of WiFi calling compatible handsets on the website and am really unsure of what to do.

Will be very grateful indeed for helpful suggestions
Thank you

[FernyFern]

Yay!

Aeroplane mode and turning the WiFi back on works.  It even works at home with the antennae/router wifi
The chances of me dying alone and being eaten by cats and unable to phone anyone is drastically reduced
You have no idea how grateful I am
Thank you.  A lot.

[James_B]

That's great @FernyFern

Thanks for letting us know. 🙂

James

[angharadriggs]

We had 1.5mb internet speed and next to no indoor 4G mobile signal.

I have an installed an external antennae (Currently still indoors, balanced on top of an upstairs bookcase 🤭 ) connected to a 4G router. 

My mobile wasn't purchased from EE and Wifi calling wasn't possible.

Then one day my mobile had an update, I checked the WIFI settings and a WIFI Calling tab had appeared!!

Turned it on...and it works! Hurrah!

So the moral of the story is, don't give up.