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Wi-Fi calling not working

Albany5
Visitor

Yesterday (1.8.24) the Wi-Fi calling stopped in my house - frustrating because I have very poor EE service here and rely on the WiFi connection to be able to work. By the evening it was back! But again today...  gone. Anyone having the same problem. 
I called multiple times to EE yesterday but that was challenging with only one bar of service when standing on my driveway!!! . After doing lots of checks, concluded it was a problem because of living rurally (never had an issue at the house before for the last 12 years). Thrilled that it reappeared and now back to square one.. 

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

Who concluded that WiFi-calling wasn't working "because you were living rurally"? That's the whole premise of the service and totally irrelevant for a WiFi connection.

If that was a CS agent, then I'd suggest calling back and speaking to someone competent and who is willing to follow the technical escalation process correctly.

Presumably, you can use WiFi for other internet-based functions on your phone?

@Albany5  The WiFi calling service did experience an issue this has now been resolved.     Are you still having this issue?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.