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Wi-Fi calling charges

Rob62
Contributor
Contributor

Why do EE charge a call rate abroad when it uses Wi-Fi when you have also paid for Wi-Fi in your hotel. I pay an extortionate amount of money for my all inclusive minutes and data package and you are using some other companies Wi-Fi for data and not EE. Seems very unfair in this present climate. Is there such a thing as a Wi-Fi only phone handset 

11 REPLIES 11

@profbray wrote:

T-Mobile and many other US companies offer free wi-fi calling. .... Your reply was not only snide and rude, but ignorant.


T-Mobile US charge for WiFi-calling on the exact same basis EE does in the UK - see https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile and scroll down to...

bristolian_0-1751744910740.png

This is entirely consistent with the principle that, whilst you are not using the MNO's radio network, you are still using the core network for routing. Hence your reply (to this very old thread) is factually incorrect.

Chris_B
EE Community Star
EE Community Star

@profbray   WiFi calling is just to get a usable signal on your phone if there is no cellular coverage,  WiFi calling uses your call allowance as it would if you was making a call via the cellular network.  WiFi calling is not a means to get out of paying chargeable calls,  using WiFi calling uses your allowance your not charged for the service.  A international call be it via cellular or WiFi calling is still an international call and as such are charged accordingly.   WiFi calling is also only supported within the UK but if it should work abroad you’ll be charged as if you was using a cellular network as I stated it’s only a means to have a working connection on the device.    

 

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