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Why do I need a pin number for one of my two phones to access voice mail

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ald3
Investigator
Investigator

‎05-02-2024 03:33 PM

I have two phones on my contract, one I use, and the other the  wife uses. I have no problem accessing voice mail, and until recently neither did the wife. Now for some reason she is asked for a pin number to listen to her voice mail, WHY ??

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Leanne_T
EE Community Support Team
In response to ald3

‎06-02-2024 10:41 AM

Hi @ald3 

Thanks for coming here 🙂

I would suggest giving us a call on 150 and the team will get this looked into. 

Leanne.

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XRaySpeX
EE Community Star
EE Community Star

‎05-02-2024 05:38 PM

Is she abroad?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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ald3
Investigator
Investigator
In response to XRaySpeX

‎05-02-2024 05:41 PM

No UK only
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XRaySpeX
EE Community Star
EE Community Star
In response to ald3

‎05-02-2024 05:43 PM

Is she near a coast/border where she might have picked up a foreign network?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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ald3
Investigator
Investigator
In response to XRaySpeX

‎05-02-2024 05:51 PM

We both live in Scarborough, so if that is a possible cause, then why did it not effect my phone as well. ?
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XRaySpeX
EE Community Star
EE Community Star
In response to ald3

‎05-02-2024 05:56 PM

Does her phone show it's connected to a network other than EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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ald3
Investigator
Investigator
In response to XRaySpeX

‎06-02-2024 08:58 AM

No, EE only
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Leanne_T
EE Community Support Team
In response to ald3

‎06-02-2024 10:41 AM

Hi @ald3 

Thanks for coming here 🙂

I would suggest giving us a call on 150 and the team will get this looked into. 

Leanne.

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