cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why can't I hear or be heard on one particular number?

tommysmum6
Visitor

There is one number in my contacts that whenever they ring me or I ring them the call rings and I accept the call (or they accept my call) but neither of us can hear the other and the call rings off. We are both on EE and have been using the same contact numbers for several years. We can text each other without a problem we just can't make calls. It only happens with this one number. Does anyone know why? Thank you

1 REPLY 1
bristolian
EE Community Star
EE Community Star

Does it make any difference, if you call with or without caller-ID?

I'd recommend reporting this to EE-CS - have evidence of 3-4 problematic calls over a 2-3 day period for further checks to be made. CS may well need to raise a faults ticket into networks.