White traingle on top of screen with exclamation mark

[Cmarti87]

I'm in America, and I have a roaming pass. But I can only text, not call. I have a basic 4g Nokia and there is a white triangle on the top left of the screen. I have a sim-only plan and don't use any data. EE says I can use my usual plan but I can't make calls, only send texts. Any help would be amazing!

[Leanne_T]

Hi @Cmarti87 

Thanks for coming here. 

Are you able to try manually searching for a network in the phone settings to see if any show available for you to try and see if you can make calls? 

Leanne 🙂

[Cmarti87]

Yes! But I'm connected to EE and can send texts, just not make calls...

[Chris_B]

@Cmarti87  You can not be connected to EE in the USA. EE only has a network in the UK and isn’t a USA network.  Have you tried restarting the device since you got there ?   You should be connecting to AT&T or T-Mobile US.  

[bristolian]

What's the model of your basic 4G Nokia?

I suspect your issue could be lack of VoLTE - 4G calling - which is now a requirement in the US.

Does your phone have any options for enabling VoLTE or, failing that, disabling 4G and forcing 2G-only in the network options menu?

[Cmarti87]

It's a Nokia 105 4G 2023. If I turn on 2G only, I get no service!

https://www.nokia.com/phones/en_int/nokia-105-4g?sku=1GF018TPA1H01

[Leanne_T]

Hi @Cmarti87 

Do any networks show available when on 4G in the device settings? 

Leanne.

[bristolian]

The Nokia 105 has VoLTE (4G-calling) support which is now essential in the US.

There may be an option in the phone's menus to enable VoLTE or check its status.

[Cmarti87]

It says I'm on 4G and connected  to T-Mobile... I can send and receive texts but not calls!

I rang EE tech support from my friend's phone but they couldn't fix it...

[Cmarti87]

Yes, I'm connected to 4G T-Mobile. I can text but not call...