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We’re having trouble linking your products

Clairecrosby
Visitor

I have been trying to link my eSIM with my account and keep getting the message we’re having trouble linking your products

1 SOLUTION

Accepted Solutions
Michael_D
EE Community Support Team

Hi @Clairecrosby 

Welcome to the community.

If you are seeing this error when trying to link your account, please give our customer service guides a call and they can help to get it linked for you.

Michael

View solution in original post

2 REPLIES 2
Michael_D
EE Community Support Team

Hi @Clairecrosby 

Welcome to the community.

If you are seeing this error when trying to link your account, please give our customer service guides a call and they can help to get it linked for you.

Michael

Erfy
Contributor
Contributor

I’m having the same issue. I’ve reached out to customer support via email and phone over 10 times, and they’re absolutely useless — they keep coming up with a different excuse each time. Did you manage to get it fixed?