Voicemail

[ChloeB1999]

I have just received a phone for work and despite the phone being reset to factory settings the previous owners voicemail greeting is still recorded. I’ve been searching everywhere on how to delete and re-record a message as it’s very important for the job but I cannot find a way at all to do so. 
I have called voicemail and pressed 2 and it just leaves a new message on my own voicemail and I have also tried texting 150 but have had no luck. 

any help would be greatly appreciated 

[Chris_B]

@ChloeB1999  Hold down the number 1 key until it dials your voicemail you then be you given some options listen to those and you’ll be able to select choose your own voicemail greeting. 

[ChloeB1999]

There is still the previous voicemail recorded and I can’t seem to re-record or delete that one when I have the options from holding down 1 

[James_B]

Hi @ChloeB1999,

Welcome to the EE Community. 🙂

Which option are you selecting after dialling your voicemail?

James

[bristolian]

Hi @ChloeB1999 

You can change your voicemail greetings by pressing option 2 on the voicemail main menu.

You will need to either record your own personal greeting to overwrite the existing one, or select one of the alternate greeting options - you can't just delete what's inplace already.

[ChloeB1999]

I follow the steps on the menu and then it just send me a voicemail of what I have recorded and doesn’t replace the old message. 

[James_B · Accepted solution]

Hi @ChloeB1999,

Are you calling 07953 222 222 from your EE phone to access your voicemail?

James

[ChloeB1999]

I hadn’t - that’s me fixed it thank you so much! 

[James_B]

No problem @ChloeB1999 🙂

You know where to find us if you need help with anything else in the future.

James