Voicemail Issues

[CJW1889]

Hi,

I'm having issues with voicemail. VM is turned on, and allows people to leave messages, however I get no notifications for them. I've tried texting VM OFF, rebooting and VM ON. Also checked iPhone notification settings with another thread on here. Nothing seems to be working.

Any ideas?

Thanks

[Katie_B]

Hi @CJW1889. 

When you call your voicemail are you able to then access them OK?

Speak soon, 

Katie

[CJW1889]

Hi,

Yes and no. When I call voicemail I can hear the messages, however I've left multiple test messages and only some come through. 

Thanks

[Katie_B]

Thanks for getting back to me @CJW1889. 

When turning voicemail off are you activating it right away or waiting a short while?

Katie

[bristolian]

is it voicemail notifications you're having issues with, or actual voicemail deposit?

[CJW1889]

Hi,

Both I suppose. Some voicemails are received but I get no notifications, and some are not there at all.

Chris 

[CJW1889]

I leave it 5 minutes or so. In that time I turn my phone off and on.

Chris 

[James_B]

Hi @CJW1889,

Our Technical Support Team will be happy to take a detailed look at this issue if you get in touch.

Thanks

James