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Voice calls drop within 3 minutes when calling UK numbers abroad

Morris23
Investigator
Investigator

on ‎22-09-2023 07:23 PM

Just as in the title.

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16 REPLIES 16
Morris23
Investigator
Investigator
In response to bristolian

‎23-09-2023 11:06 PM - edited ‎23-09-2023 11:07 PM

My replies that I sent to you go to Investigator... (this message was meant for bristolian)...

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XRaySpeX
EE Community Star
EE Community Star
In response to Morris23

‎24-09-2023 01:42 AM - edited ‎24-09-2023 01:43 AM

Your replies are to @bristolian . You are the only "Investigator" on here. It's your rank in this Community. Do you mean you yourself are getting sent emails with your replies? I think that's quite normal. It's how you've got your Notification Settings set-up probably as default. Those emails don't really matter. They are just Notifications of what's happening in the forum. It's what's in the actual thread that counts & there your replies are being made to @bristolian . 

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Morris23
Investigator
Investigator
In response to Christopher_G

on ‎02-10-2023 03:54 PM

"I suggest speaking to our Mobile Care team so they can check everything from our side for you."

I spoke to a Technical Team on 150 (after hanging on the line for over 40 minutes...).

They suggested a SIM swap. I don't think it will help as a friend who lives nearby did that and it didn't change anything.

Anyway, I am still waiting for the new SIM (ordered a week ago, on 25th September)...

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James_B
EE Community Manager
EE Community Manager
In response to Morris23

on ‎02-10-2023 05:38 PM

Replacement SIM cards are usually delivered within 2-5 working days so it should be with you soon @Morris23 

James

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Morris23
Investigator
Investigator

on ‎05-10-2023 03:27 PM

Well... I can't see the reason why SIM card should be faulty if most domestic connections are OK.
The other thing worth mentioning is poor coverage in my area. The signal of -117 dBm on average is very weak.
But EE will never admit it.
And in one of the biggest hospitals in Yorkshire, there is no EE coverage at all...

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James_B
EE Community Manager
EE Community Manager
In response to Morris23

on ‎05-10-2023 03:39 PM

Don't hesitate to get back in touch with Technical Support if the SIM replacement doesn't resolve the issue @Morris23 

James

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bristolian
EE Community Star
EE Community Star

on ‎05-10-2023 03:45 PM

EE have never, to my knowledge, referenced dBm levels publicly - it's not a measure that would have any meaning to most end-users who just want their phones to work.

Internal coverage mapping used for engineering & planning purposes is a lot more precise.

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