Using phone abroad

[Naida1]

Hi

I recently went on holiday to Spain and received no text messages from EE on arrival in the country, in fact received no contact at all.  I could only access my device for phones, texts and whatsapp if I was connected to WiFI.  This hasn't happened previously.  Can you explain why this happened and if there's anything I need to do to correct it?

Thanks

Naida1

[adam_scott7]

I go to Portugal next week and was wondering if I needed to do anything with my phone to make it work while I'm over there

[Christopher_G · Accepted solution]

Hi @Naida1 and @adam_scott7 

Please both text ROAMING to 150. This will make sure your phone is set up for international roaming, The 'welcome' message is triggered when your phone connects to a network outside of the UK. Since you didn't get one, it is probably down to your phone not connecting.

Please take a look at our roaming costs page as well, so that you know what to expect when you get there.

Chris

[bristolian]

To add to this, if you don't enable international roaming before leaving the UK, your phone won't connect to foreign networks.

That will cause a catch-22 situation and leave you off-service unless you contact CS by other means.

[Naida1]

Thanks so much for this, EE have now confirmed my phone is enabled.

Thanks for your help
Naida

[James_B]

No problem @Naida1 🙂

James

[Gisbo70]

Hi Chris we are currently in Greece and I set up roaming on my sons phone back in the uk but since arriving my son has no phone or internet his phone won’t connect to any local network 

[Christopher_G]

Hi @Gisbo70 

Could you try manually searching for a Greek network provider in your son's phone settings?

Chris

[bluedawg]

I am already in Madeira. Before I left I text roaming but now I have arrived I have no signal is there anything I can do to rectify this?

[Katie_B]

Hello @bluedawg. 

Did you text ROAMING to 150? or did you purchase a roaming pass?

Have you tried manually connecting to another available network?

Speak soon, 

Katie