Using Mobile abroad

[kathykelly]

Help,

I a roaming bundle but my phone has been blocked whilst abroad?

[James_B]

Hi @kathykelly,

Welcome to the EE Community. 🙂

Has your phone never worked since you arrived or has it just stopped working?

Where are you roaming? Which add-on did you purchase?

James

[bristolian]

What makes you think your phone has been blocked?

A roaming add-on is separate from needing the roaming facility to be enable, which is what enables a phone to connect to foreign networks. Did you do this before leaving the UK, by texting ROAMING to 150?

This advice assumes pay-monthly.